e-Government helpdesks for Businesses and Citizens.
Spread the wave, grow your base.

NETGOTIATOR for the Public Sector Helpdesks is a
Software-As-A-Service (SAAS) Solution that brings e-gov next to businesses and citizens anytime.

e-Government is a typical example of the future that it is to come really soon.
Governments and Citizens, Businesses, Organizations, at the present, all interact in a most peculiar way.
Problems arise from the diversity of communication channels, the bureaucracy, a wealth of different protocols of interaction, and from many more reasons, known and unknown. But the primary goal of e-Government is to provide premium and quality services to Citizens, Businesses and Organizations.
The proliferation of Internet is changing the way people live. It is also changing the way how government activities are organized in order to serve the citizens better.

The term "e-government", as trendy as it sounds, should go beyond providing official information and various application forms on websites; it should describe how governments deliver better, more efficient services through computer technologies.
Barriers to e-government applications are often a combination of both policy and technology issues. Opportunities are when policy makers and technologists work together to develop a holistic understanding so that major progress can be made.

 Issues that need to be tackled are:

• Too many standards (for interoperability)
• Intellectual Property (for cost efficiency)
• Business re-engineering (for less bureaucracy)
• Data sharing (for interoperability)
• Security and Privacy (for data sharing)
• e-Services Development (for business re-engineering)

Netgotiator proposes a totally new approach, both as a concept and as a technological implementation. It lifts the weight imposed from the above issues off the shoulders of Governments and helps them focus in their core business which is to provide better services.
Through mediation and the normalized use of existing and future technologies and standards, the Netgotiator framework is able to deliver the best breed of e-services.

It works in conjuction with most of your IT needs. You can use it for interactive real-time Help-Desk services to Citizens and Businesses alike, or for On-Line Presence, in cooperation with Voice-over-IP services, or even for simple, everyday e-services like messaging and chat.
It doesn’t really matter, as far as the Netgotiator learns about the interfaces each process is using to communicate with the rest of the world.
It is really easy if you catch the meaning behind the mediation process. The framework has to be taught the procedures and the rules. It establishes secure, on-line connections called Mediation Sessions and uses the external knowledge provided by any third party application to bridge the gap between the parties involved.
During the start of the negotiation process, it will use proven, secure services, encryption and Identity-Based authentication to certify who is “talking” to whom, and match the criteria known to both parties as common ground (attributes like language, standards, rules of service provision, intellectual property rights, etc).

It really does not need to know all this information beforehand, nor it needs to possess the whole band of competences involved. The information is presented to the framework at the point of request of negotiation and the system is going to make the appropriate decisions as where to –in turn- request the analogous information from (parties that are known to hold this info and are already ‘connected’ to the Netgotiator network of partners / service providers).

The concept is already known to most Governments:
“One-Stop-Shops” for Citizens are common in European Countries. The Citizen must only make a request for a service to the OSS and it is the OSS’ responsibility to find all the necessary organizations, offices, services that combined can give a solution. It can then collect the appropriate sub-packages, combine and normalize them and finally present them to the citizen as an “End User’s Package”.

Issues like authentication and authorization are resolved both at the start of the transaction as well as during the middle stages of it.
A crucial point is the Trust and Confidentiality Relationships that the Mediator has to hold with each of the parties involved. This, in many times, is the most difficult point to be achieved, but once it is, the rest is just a matter of time.

To give you an example on how e-Government can utilize the power of Digital Mediation, consider the following diagram (which only shows relationships and service directions, and hides the technical issues like authentication and authorization).

For more information or specific requirements, please contact as directly: